EasyTrackly
Account

Deleting your account

How to delete your account, what happens to your data and how to restore it within 30 days.

For coaches and athletesUpdated:
On this page

Deleting your account cuts off access right away, and your data is removed for good after 30 days. Until then, the account can be restored.

ProfileAccountDanger Zone

  1. Open the delete dialog

    At the bottom of the tab, click Delete Account. The dialog lists what you will lose.

    Delete account dialog with a warning about the consequences, an email confirmation field, a password field and an optional reason

  2. Confirm your details

    Enter your account email and password. An account created with Google has no password - leave that field empty. Reason (optional) is optional.

  3. Delete the account

    Click Delete account permanently. After a moment the app signs you out and takes you to the sign-in page.

What happens to your data

  • Workouts, activities and progress are deleted after 30 days.
  • Links with your coach or your athletes are removed straight away.
  • A coach with an active subscription cannot delete the account until it is cancelled - otherwise charges would continue for an account they can no longer use.

Before deleting, you can download a copy of your data in the Personal Data tab.

More in this section: Account

For coaches and athletes

ProfileWhich tabs the profile has and how to fill in personal details, marketing consent and data export.

For coaches and athletes

Training settings and zonesHow to set maximum heart rate, thresholds and training zones for running, cycling and swimming.

For coaches

Coach settingsHow to turn on the wellness check-in, choose its fields, and set reminders and question wording for report requests.

For coaches and athletes

App languageHow to change the app language and where your choice is saved.

For coaches and athletes

Password and securityHow to change your password in the profile and set a new one when you have forgotten it.

For athletes

Who can see my dataWhat your coach sees of your workouts, reports and check-ins, what nobody but you can see, and what happens to your data when coaching ends or you delete your account.