Getting started

Athlete account

How an athlete creates an account from a coach invitation, and what to do when the code does not work.

For athletesUpdated:

You create an athlete account with an invitation code from your coach. The code connects your account to the coach, so once you sign up you see the plan they prepare for you.

Join as athlete

The easiest way in is the link from your coach - the code is already filled in. Without the link, go to /signup/athlete and type the code yourself.

  1. Verify the code

    In the first step, Invitation code, click Verify code. The code is not checked automatically, even when it came in the link. After verification you see the name of the coach you are joining.

    Join as athlete screen on a phone with the invitation code filled in and the Verify code button
  2. Enter your account details

    Click Next. In the Account details step, enter your first and last name, email and your password twice, accept the terms and click Sign up. Instead of the form you can use Continue with Google.

  3. Confirm your email address

    If you used the form, you get a message with a confirmation link. You cannot sign in until you click it. Check your spam folder too.

  4. Sign in

    After signing in you land on your dashboard. Open the menu with the button in the header - on a phone it is hidden.

    Athlete dashboard on a phone with the menu button in the header highlighted

When the code does not work

The message under the code field tells you what happened:

MessageWhat to do
Invitation code has already been used.Each code works once - ask your coach for a new one.
Invitation code has been deactivated.Your coach switched this code off - ask for a new one.
Invitation code does not exist.Check that the code is typed correctly.
Trainer has reached account limit. Contact trainer.Your coach needs to free a slot or change plan.

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