Help and contact

Before you write to us, check the frequently asked questions. We have collected short answers to the issues coaches and athletes report most often: a workout missing from the calendar, import from the watch, duplicated activities, the athlete limit and problems when signing up. Each answer points to a page that covers the topic in more detail.

If the answer is not there, report the issue straight from the app. The contact form is in the user menu: choose a category, describe what happened and attach a screenshot. The same route lets you ask a question or suggest a new feature. The more precisely you describe the steps that led to the problem, the faster we can reproduce it.

For watch sync problems, look at the Integrations section first: the page on common sync problems and the Sync tab in the workout panel often solve the issue without waiting for a reply. For payment questions, the Subscription section will help. The search box at the top of the page searches the whole knowledge base, so simply type what you are looking for.